Maximo Workflow is an integrated part of the Maximo software and includes
the following capabilities:
• Workflow processes and their supporting records are at the System level in Multisite, and therefore can be used for all Organizations and Sites. You can design processes or sub processes that are Organization or Site specific through the use of logical branching.
• You can create a Workflow process for any Maximo business object (MBO). Because all Maximo applications are associated with MBOs, you can build Workflow processes for any application, including cloned and custom applications.
• A record can be routed into a Workflow process automatically or manually.
• When a process task requires a user decision, Maximo can automatically assign the record to a role that resolves to a person group, person, or delegate (alternate) at runtime.
• Assignees can receive notifications of assignments in their Workflow
• Inbox, or via e-mail, eliminating the need for users to search for their assignments.
• You can specify a delegate when workers are unavailable.
• Workers or administrators can reassign Workflow tasks.
• Assignees can link from their Workflow Inbox directly to the assigned record.
• When a process requires user input, Maximo can display a dialog box with a menu of context appropriate options specified in the process.
• When a process requires user interaction, Maximo can direct a user to a specific application, tab, or action.
• Maximo can automatically move a record through a step in a process if there is only a single choice of actions.
• You can define a time limit for completing a task, after which Maximo can escalate the record.
• You can specify at what point in a process Maximo should generate e-mail notifications.
• Workers or administrators can stop a process instance and remove a record from the control of Workflow.
• A Workflow process can run an executable program (batch file or .exe) stored on a local server in the Maximo directory.
• A Workflow can execute a custom JavaTM class.
• A Workflow process for one type of Service Desk record, for example a service request, can launch a process for another type of record, for example an incident.
• A Workflow process can contain sub-processes, for example, for different subcategories of records, or records from different Sites.
